Bevelure Terms of Service

These Terms are a binding agreement between you and the Company. When you create an account, you will be asked to affirmatively agree to these Terms and our Privacy Policy — for example, by checking a box or clicking a clearly labeled "I agree" / "Sign up" control presented together with a link to these Terms (a clickwrap assent). By taking that action, and by accessing or using the Service, booking or accepting a booking, sharing your treatment history, or otherwise interacting with the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service.

• Conspicuous notice. The arbitration agreement, class-action waiver, jury-trial waiver (Section 17), and limitation of liability (Section 14) are important and are presented conspicuously. By assenting as described above, you specifically acknowledge those provisions.
• Age requirement. The Service is intended only for adults. You must be at least eighteen (18) years old to create an account or use the Service. We collect a date of birth at signup and may decline or terminate accounts that do not meet this requirement. The Service is not directed to children, and we do not knowingly collect personal information from anyone under 13 or permit anyone under 18 to register.
• Capacity and authority. You represent that you have the legal capacity to enter into these Terms. If you use the Service on behalf of a business, salon, or studio (for example, as a salon owner or salon administrator), you represent that you are authorized to bind that entity, that entity is bound by these Terms, and "you" includes that entity. Salon-specific terms appear in Section 8A.
• Role-based accounts. The Service supports these account types: CUSTOMER (clients); CARE_PROVIDER (independent aestheticians, nail technicians, stylists, and similar wellness professionals); and SALON_ADMIN (a salon administrator account that manages a salon and its members). Additional obligations applicable to each role are described throughout these Terms.
• Electronic records and signatures (E-SIGN / UETA). You consent to transact electronically with us. You agree that (a) this agreement and any other agreements, disclosures, and notices may be formed, presented, and signed electronically and have the same legal effect as if in writing and signed on paper; (b) your electronic assent (such as clicking "I agree") is your electronic signature; and (c) we may keep records of these agreements in electronic form. To access and retain electronic records you need a device with internet access, a current web browser, and the ability to view and save PDF or HTML documents. You may withdraw consent to transact electronically by closing your account and ceasing use of the Service, but doing so means you can no longer use the Service. You may request a paper copy of an agreement by emailing support@bevelure.com.
• Consent to electronic communications. By using the Service you consent to receive in-app and email communications from us, including transactional and account notifications. If you provide a phone number, you also consent to receive transactional SMS/text-message notifications (for example, booking requests, confirmations, cancellations, and reminders); message and data rates may apply, and you may opt out of SMS by removing your phone number from your account or by replying STOP where supported. We do not send marketing text messages.

Bevelure is a web application that lets customers record, organize, and selectively share their personal beauty and wellness treatment history, and that lets care providers manage clients, services, schedules, salon teams, and post-visit records. The Service also provides lightweight, time-zone-aware booking and contact-based discovery of providers. The Service is currently offered as a web application only.

• Core features include, without limitation: customer and provider profiles; a treatment history with appointment records (procedure notes, products used, recommendations, and photo collections); a privacy-aware history-sharing feature; provider search and nearest-provider distance sorting; appointment booking and cancellation; two-way 1–5 star ratings; 1:1 messaging between a customer and a provider (text and photo attachments); favorites; certificate, service, and portfolio management for providers; and in-app and email notifications.
• Cosmetic and wellness only — NOT medical care. The Service is a tracking and booking tool for cosmetic and wellness treatments. The Company is NOT a healthcare provider, medical practice, pharmacy, or licensing authority. Nothing on or generated through the Service — including procedure notes, product lists, recommendations, allergy fields, provider-only notes, or any content from providers — is medical, dental, or professional advice, diagnosis, or treatment, and none of it should be relied upon as such. Always seek the advice of a qualified, appropriately licensed professional regarding any health or skin condition, allergy, or before undergoing any treatment. In an emergency, call your local emergency number. See also Section 13A (Allergies & Provider-Only Notes — Important Notices).
• No payments processed. The Service does not currently process payments, hold funds, or act as a payment intermediary. Any fees, deposits, prices, or payment terms for a treatment are arranged and settled directly between the customer and the provider, outside the Service. Service prices shown in the Service are informational only and are set by providers.
• External notifications. Where an external party (such as a guest or an out-of-system provider) has contact details on file, the Service may send notifications by email and, where a phone number is on file and SMS is enabled, by text message. We are not responsible for delivery failures by email providers or SMS carriers.
• Changes to the Service; no uptime/SLA commitment. We may add, modify, suspend, or discontinue any feature of the Service at any time. We do not commit to any specific uptime, availability, or service level, and the Service is provided "AS IS" and "AS AVAILABLE" (Section 13). We are not liable to you for any modification, suspension, or discontinuation, except as expressly stated in these Terms. If we permanently discontinue the Service, we will use commercially reasonable efforts to provide advance notice and a reasonable opportunity for you to export your treatment records before access ends, subject to applicable law and Section 12A (Data Export & Portability).

To use most features you must create an account and provide accurate, current, and complete information, including your email, name, date of birth, and other profile details described in our Privacy Policy. You agree to keep your information accurate and up to date.

• Credentials. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. We store passwords using industry-standard hashing (bcrypt) and never store them in plaintext. We authenticate sessions using JSON Web Tokens (JWT) with access and refresh tokens stored in your browser's local storage; you are responsible for securing the device and browser you use.
• Notify us. You agree to notify us promptly at support@bevelure.com of any unauthorized use of your account or any other suspected breach of security. We are not liable for any loss arising from unauthorized use of your account.
• One person, accurate identity. You may not create an account using false information, impersonate another person or entity, or maintain more than one account in a manner intended to evade enforcement of these Terms. Provider accounts must accurately represent the provider's identity, services, and credentials.
• Security measures and limits. We employ measures such as HTTPS in production, login rate limiting, and role- and ownership-based access controls (for example, provider-only and customer-only fields). However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

This Section is fundamental to your use of the Service. Bevelure is a neutral technology platform that connects customers with independent care providers and helps customers record their own treatment history. We do not provide, perform, supervise, direct, or control any beauty, wellness, cosmetic, or other treatment or service.

• Providers are independent third parties. Care providers listed or bookable through the Service are independent third parties. They are not employees, agents, partners, joint venturers, or representatives of the Company. We do not employ, contract with as service providers, train, certify, license, supervise, or endorse any provider.
• No verification or guarantee. We do not guarantee, and make no representation or warranty regarding, any provider's identity, qualifications, licensing, certifications, insurance, background, skill, availability, conduct, the safety or quality of any treatment or product, or the accuracy of any information a provider posts (including certificates, services, prices, durations, bios, or portfolio images). Any verification we may display or describe is limited and should not be relied upon. Uploaded certificates are self-supplied by providers and are not independently authenticated by us. Provider licensing and insurance warranties are addressed in Section 8B.
• No results guaranteed; assess for yourself. We do not guarantee any particular outcome, result, or satisfaction from any treatment. Cosmetic and wellness treatments carry inherent risks, including allergic reactions and adverse effects. You are solely responsible for evaluating a provider and a treatment, including confirming a provider's licensing, insurance, sanitation, and suitability for you, and for disclosing relevant safety information (such as allergies or sensitivities) directly to the provider. Customer assumption-of-risk and release terms appear in Section 13A.
• Dealings are between you and the other party. Any agreement, booking, treatment, payment, dispute, injury, or other interaction between a customer and a provider is solely between those parties. We are not a party to it and are not responsible or liable for it. You release the Company from any claims arising out of disputes with other users, to the fullest extent permitted by law.
• Provider responsibilities. Providers are solely responsible for complying with all laws, regulations, licensing, health, safety, sanitation, insurance, tax, and consumer-protection requirements applicable to their services, and for the accuracy and lawfulness of the records, notes, recommendations, and content they enter.

The Service lets you submit, upload, store, and share content, including profile information and photos; allergy flags and notes; at-home "care routine" photos and notes; appointment details such as procedure notes, products used, recommendations, provider-only notes, private customer notes (customer-only), and three photo collections (result photos, procedure photos visible to both parties, and customer-private photos); certificates, services, and portfolio images; ratings and reviews; and chat messages and attachments (collectively, "User Content").

• You own your User Content. As between you and the Company, you retain all rights you have in your User Content. We do not claim ownership of it.
• License to operate the Service. You grant the Company a worldwide, non-exclusive, royalty-free, sublicensable (to our hosting, email, and SMS subprocessors solely to run the Service) license to host, store, copy, transmit, display, reproduce, reformat, and otherwise process your User Content solely as necessary to provide, secure, maintain, and improve the Service and to enable features you use — including storing files on our cloud hosting, delivering notifications and share emails, and rendering shared treatment history to those you authorize. This license is limited to operating the Service; we do not use your User Content for advertising and we do not sell personal data.
• Scope and duration; deletion. This license lasts only as long as your User Content is stored in the Service, plus a limited, defined wind-down period to purge it from active systems and routine backups. When you delete User Content or your account, we cease active use and remove it from production systems, and it is purged from routine backups within thirty (30) days (or such longer period required for the backup-rotation cycle, not to exceed ninety (90) days). If you make a verified deletion or erasure request under applicable privacy law (Section 12), we will not retain or further use the affected content after the applicable purge window, except the limited categories we are permitted or required by law to retain (such as records we must keep to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements), as described in our Privacy Policy. Backup copies awaiting purge are not used for any purpose other than disaster recovery.
• Your responsibility and representations. You are solely responsible for your User Content and represent that you have all rights necessary to submit and share it, that it does not infringe any third party's rights or violate any law, and that, where it includes another person's image or information, you have that person's consent. Do not upload content you are not authorized to share.
• Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.
• No obligation to store. We are not a backup service. We may impose storage limits and are not responsible for any loss, deletion, or unavailability of User Content, except as expressly stated in these Terms.

A central feature of the Service lets a CUSTOMER selectively share their treatment history with a care provider or other recipient. Because this feature can expose sensitive personal information, the following terms apply, and the customer is solely responsible for what they share and with whom.

• How sharing works. A customer can scope a share by one or more procedure type(s) and choose either the "last 5 visits" or the "full history" of those procedure types. Sharing can occur (a) at booking, by electing to share with the booked provider, or (b) from "My Care Hub," by generating a read-only link (optionally with a QR code) and optionally emailing it to a recipient.
• What a shared link exposes. The read-only shared page shows, for matching appointments: the appointment name/service, dates, procedure notes, products used, recommendations, result photos, and procedure photos. It also surfaces the customer's allergy flag and allergy notes to assist the provider. It does NOT expose the customer's private notes or customer-private photos. On a public link, it does NOT reveal which other providers performed past visits.
• Anyone with the link can view it. A share link grants read-only access to anyone who has the link or QR code, without logging in. Treat the link like a key: anyone you forward it to, or who obtains it, can view the shared data while it is active. We cannot control onward forwarding by recipients.
• Time-limited and revocable; you control sharing. Share links are time-limited. As currently implemented, a generated link defaults to an expiry of 24 hours and is configurable up to a maximum of 30 days; a link bound to a booking is set to remain valid through (and shortly after) that appointment's scheduled end time. These default and maximum periods reflect the current configuration and may change as the Service evolves; the Service displays the actual expiry for each link, and the Privacy Policy describes how share-token data is handled. You may revoke a link at any time from the Service; revocation stops future access but does not retrieve data a recipient may have already viewed, copied, or saved.
• Your sole responsibility. You alone decide whether to share, what procedure types and scope to share, with whom, and for how long. The Company is not responsible for how recipients use, retain, redistribute, or act on shared information, or for any consequence of your decision to share. Do not share if you are not comfortable with link-holders viewing the disclosed data.

After a completed appointment, customers and providers may leave two-way 1–5 star ratings and related feedback. Ratings and reviews are user-generated content and reflect the views of the users who submit them, not the Company.

• Honest, lawful content. You agree that your ratings, reviews, and feedback will be based on a genuine experience and will be accurate, not misleading, and free of unlawful, defamatory, harassing, hateful, or infringing content. You may not post fake, incentivized, or manipulated ratings, or solicit others to do so.
• Our right to moderate. We do not endorse and are not responsible for any user-generated content. We may, but are not obligated to, monitor, screen, moderate, refuse, edit, remove, or restrict any rating, review, or other content at our discretion, including content that violates these Terms — without notice and without liability.
• Aggregate displays. We may compute and display aggregate ratings and breakdowns. We do not guarantee the accuracy, completeness, or representativeness of any rating or aggregate.

The Service offers lightweight booking. A customer may book a provider, and a provider or salon administrator may book on a customer's behalf or for a guest contact. Bookings are time-zone aware: a provider's schedule is interpreted in the provider's own time zone, and the Service may display the provider/venue time as primary alongside your local time when zones differ.

• The Company is not a party to bookings. A booking is an arrangement between the customer and the provider. We facilitate scheduling but do not guarantee that a provider will honor, perform, or be available for any booking, or that a treatment will occur, meet your expectations, or be of any particular quality.
• Conflicts, status, and changes. The Service applies double-booking protections and automatically updates appointment status over time (for example, from confirmed to in-progress to completed) based on scheduled times. The only manual action either side can take on a booking through the Service is to cancel. We are not responsible for scheduling errors, missed appointments, or status reflecting actual events imperfectly.
• Cancellations, no-shows & policies. Any cancellation, rescheduling, no-show, deposit, fee, or refund policy is set and enforced by the provider directly with the customer, outside the Service. The Company does not collect, hold, charge, or refund any amount, and is not responsible for any provider's policy, charge, or refund decision. Please confirm a provider's policies before booking.
• External and guest bookings. The Service may permit booking a provider who is not on the platform (who may receive an email and a private link to fill in visit details) and booking a guest customer by contact information (who may receive an email inviting registration, with prior matching bookings linking on signup). You are responsible for ensuring you have a lawful basis and any necessary consent to provide another person's contact information for these purposes.
• Non-discrimination in the marketplace. Bevelure is a marketplace open to all eligible adults. Providers must not unlawfully refuse service to, or otherwise discriminate against, customers on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, disability, age (among adults), or any other characteristic protected by applicable law (including public-accommodation and civil-rights laws). Customers likewise must not harass or discriminate against providers. We may remove content or suspend accounts that violate this policy, but we do not supervise off-platform conduct and are not responsible for a provider's acceptance, refusal, or performance of any booking.

The Service supports salon organizations, salon membership, invitations, and salon roles. Where a provider operates as or within a salon, the following terms apply in addition to the rest of these Terms.

• Salon entity is bound. A salon is created and owned by a salon owner. The individual who creates or administers a salon represents and warrants that they are authorized to act for, and to bind, the salon entity to these Terms, and the salon entity is jointly responsible for the acts and omissions of its administrators and members within the Service.
• Roles and permissions. A salon membership has a role: an ADMIN can manage the salon, invite and remove members, and manage members' appointments (including booking on behalf of customers and guests); a MEMBER has the standard provider permissions for their own profile, services, schedule, and appointments. Memberships have a lifecycle (for example, invited, active, or removed). Each salon owner and administrator is responsible for assigning roles appropriately and for the actions taken by administrators under their authority. By accepting an invitation to a salon, a member authorizes that salon's administrators to exercise the role-based permissions described in this Section over the member's bookings and salon-related records.
• Acting on behalf of customers and guests. When an administrator or member books or records details on behalf of a customer or guest, they represent that they have the authority and any necessary consent to do so, and the salon and the acting user are responsible for the accuracy and lawfulness of the information entered (see also Section 8 and Section 15).
• Records, ownership, and a provider leaving a salon. As between a provider and a salon, allocation of ownership of and continued access to appointment records, client information, and other salon-related content is determined by their own agreement and by applicable law; the Company is not the arbiter of that relationship. The Service applies its role- and ownership-based access controls as configured. When a provider's salon membership ends, the provider's individual account and the records owned by that account continue to belong to that account, subject to the access controls and any retention required by law. The Company is not responsible for disputes between a provider and a salon over records, clients, or access, and we may rely on the salon's then-current role configuration in operating the Service. A departing provider may export records associated with their own account as described in Section 12A; the salon retains the salon-owned records to which it has access. We may, but are not obligated to, assist with a reasonable, lawful transition where both sides cooperate.

These terms apply to CARE_PROVIDER users (including salon owners, administrators, and members) and are in addition to Section 4.

• Licensing and insurance. You represent and warrant that you hold, and will maintain in good standing, all licenses, registrations, permits, certifications, and insurance required by law to offer and perform the services you list, in every jurisdiction where you offer or perform them. You will notify us promptly at support@bevelure.com if any required license, registration, or insurance lapses, is suspended, is revoked, or is no longer current, and you will promptly remove or correct any related listing or certificate in your profile.
• Accuracy of certificates and profile content. You represent and warrant that all certificates, credentials, service descriptions, prices, durations, bios, portfolio images, and other content you upload are truthful, accurate, current, and not misleading, that you are authorized to display them, and that they do not infringe any third party's rights. You acknowledge that certificates and credentials you upload are self-supplied and shown to customers as provided by you, and that the Company does not independently authenticate them.
• Compliance and records. You will comply with all laws, regulations, and professional and consumer-protection standards applicable to your services and to the records, notes, recommendations, and content you enter (see also Section 13A regarding allergies and provider-only notes).
• Provider indemnity. In addition to Section 15, you agree to indemnify, defend, and hold harmless the Company from and against any claim arising out of or relating to a breach of the warranties in this Section 8B, including any claim that you lacked a required license or insurance, that a certificate or credential you supplied was inaccurate or misrepresented, or that your services or records violated any law — subject to the carve-out and procedure in Section 15.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You will not, and will not permit anyone to:

• Violate any law or regulation, or any third party's rights, or use the Service for any fraudulent, deceptive, harmful, or abusive purpose.
• Provide false, misleading, or impersonating information; misrepresent credentials, licensing, or affiliation; or create accounts by automated means.
• Upload or share content that is unlawful, infringing, defamatory, harassing, hateful, obscene, sexually exploitative, or that depicts a person without their consent; or upload another person's sensitive personal or biometric information without authorization.
• Misuse the sharing feature or other users' shared data, including accessing, scraping, retaining, or redistributing shared treatment history beyond what the sharing user authorized.
• Attempt to gain unauthorized access to any account, data, or system; access provider-only or customer-only data you are not authorized to view; or circumvent access controls, rate limits, or security measures.
• Introduce malware; scrape, crawl, harvest, or index the Service or its data without our written permission; interfere with, overload, or disrupt the Service or its infrastructure; or reverse engineer, decompile, or attempt to derive source code, except where such restriction is prohibited by law.
• Use the Service to send spam or unsolicited communications, to harass or stalk any user, or to facilitate any service or transaction that is illegal where performed.
• Resell, sublicense, or commercially exploit the Service or its content except as expressly permitted.

Company access to content for safety, legal & enforcement purposes. The Service enforces role- and ownership-based access controls (for example, customer-only private notes and photos, provider-only notes, and 1:1 chat between a customer and a provider), and we do not routinely monitor private content. However, you acknowledge and agree that authorized Company personnel and our service providers may access, preserve, and disclose any content or data, including otherwise access-restricted content, where we reasonably believe it is necessary to: (a) comply with applicable law, legal process, or a governmental request; (b) enforce these Terms or investigate suspected violations; (c) detect, prevent, or address fraud, security, abuse, or technical issues; (d) protect the rights, property, or safety of the Company, our users, or the public, including in an emergency; or (e) operate, maintain, and support the Service. Any such access is limited to these purposes, handled consistently with our Privacy Policy and applicable law, and does not change who can view content through the Service's normal features.

We may investigate and take any action we deem appropriate for suspected violations, including removing content and suspending or terminating accounts, and cooperating with law enforcement.

The Service, including its software, design, text, graphics, user interface, databases, and all related intellectual property (excluding User Content), is owned by the Company or its licensors and is protected by copyright, trademark, and other laws.

• Our marks. "Bevelure" and our logos, product names, and brand features are trademarks or service marks of the Company. You may not use them without our prior written permission, and nothing in these Terms grants you any right to do so.
• Limited license to you. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purposes. We reserve all rights not expressly granted.
• Restrictions. You may not copy, modify, distribute, sell, lease, or create derivative works of any part of the Service, and you may not remove or alter any proprietary notices, except as expressly permitted by these Terms or applicable law.
• DMCA notice procedure. We respect intellectual-property rights and respond to clear notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA). If you believe content on the Service infringes your copyright, send a written notice to our Designated Agent (below) that includes: (1) your physical or electronic signature; (2) identification of the copyrighted work claimed to be infringed; (3) identification of the allegedly infringing material and information reasonably sufficient to let us locate it (such as the URL or share-link/page); (4) your contact information (name, address, telephone, and email); (5) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or are authorized to act on the owner's behalf.
• Designated Agent. DMCA notices must be sent to: Bevelure LLC — Legal, 1723 SW 2nd Ave, Unit 902, Miami, FL 33129, USA, email: support@bevelure.com.
• Counter-notice. If your content was removed or disabled and you believe this was a mistake or misidentification, you may send our Designated Agent a counter-notice that includes: (1) your physical or electronic signature; (2) identification of the removed material and its prior location; (3) a statement under penalty of perjury that you have a good-faith belief the material was removed or disabled by mistake or misidentification; and (4) your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal court for the judicial district in which your address is located (or, if outside the U.S., the U.S. District Court for the district in which the Company may be found), and that you will accept service of process from the complainant or its agent. We may restore the material as permitted by the DMCA unless the complainant files a court action.
• Repeat infringers. We will, in appropriate circumstances and at our discretion, disable or terminate the accounts of users who are repeat infringers. We may also remove allegedly infringing content and take other action consistent with the DMCA.

The Service relies on third-party services to operate. Your use of the Service may involve, and is subject to, the terms and policies of these third parties, for which we are not responsible.

• Geocoding (Photon / OpenStreetMap). Address and city autocomplete and distance features use a Photon-based geocoder (built on OpenStreetMap data). These requests are proxied through our servers; we send a query string for autocomplete, not your account data.
• Email delivery. We use an email delivery service/SMTP provider to send transactional notifications and share emails when an email address is present.
• Cloud hosting (AWS). The Service and uploaded files are hosted and stored on Amazon Web Services (AWS).
• SMS delivery (Twilio). Where SMS is enabled, we use Twilio to send transactional text-message notifications to users and external recipients who have a phone number on file. We send a phone number and message content, not your other account data.
• What we do not do. We do not currently process payments and do not use a payment provider. We do not sell personal data, and we do not perform facial recognition or biometric identification on your photos.
• Links and integrations. Any third-party websites, services, or content accessible through the Service are provided for convenience; we do not endorse and are not responsible for them, and your use is at your own risk.

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms. Please review it to understand what we collect (such as account and profile data, allergy and care-routine information, appointment details and photos, messaging, share tokens, approximate browser geolocation used only with your permission to sort providers by distance, and standard server logs) and how we use it. If any term in these Terms conflicts with the Privacy Policy regarding the handling of personal information, the Privacy Policy controls as to that handling.

• Sensitive data. Some information you provide — including allergies, care-routine details, body and face photos, and treatment history — may constitute sensitive personal information under various U.S. state privacy laws. We collect and process such information based on your provision of it and your use of the Service, and the customer controls if and how their history is shared. Do not submit sensitive information you do not wish to store or share.
• Your privacy rights. Depending on where you live, you may have rights to access, correct, delete, port, or opt out of certain processing under laws such as the California CCPA/CPRA and comparable laws in states including Virginia, Colorado, Connecticut, and Texas, and, where applicable, GDPR/UK GDPR rights for users in the EU/UK. We honor verifiable requests as described in the Privacy Policy; submit requests to support@bevelure.com.
• International transfer. We are based in the United States and process and store data in the USA. If you access the Service from outside the U.S., you understand your information will be transferred to and processed in the United States.
• Data retention and deletion. Accounts are soft-deleted (excluded from active use) and you may request deletion. We may retain certain information as required by law or for legitimate business purposes, as detailed in the Privacy Policy and Section 5.

Because the Service holds your treatment records, we provide a path to take your data with you.

• On request and on shutdown. You may request an export of the treatment records and other personal data associated with your account, in a commonly used, machine-readable format, by contacting support@bevelure.com (or using any in-app export tool we may offer). If we permanently discontinue the Service, we will use commercially reasonable efforts to give advance notice and a reasonable window for you to export your records before access ends.
• Scope. Export covers data we can reasonably associate with your account and that you are authorized to access. It does not include another user's private content you cannot view, or data we are restricted from disclosing by law or by the Service's access controls (for example, a provider cannot export a customer's customer-only private notes or photos, and a customer cannot export a provider's provider-only notes). Salon records are subject to Section 8A.
• Relationship to privacy rights. This Section is in addition to any portability or access rights you may have under applicable privacy law (Section 12) and our Privacy Policy.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT, FEATURES, AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

• WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
• WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SERVICE OR ANY DATA (INCLUDING TIME ZONES, SCHEDULES, DISTANCES, OR GEOCODING) IS ACCURATE, COMPLETE, OR RELIABLE; OR THAT THE SERVICE IS FREE OF VIRUSES OR HARMFUL COMPONENTS. WE MAKE NO UPTIME OR SERVICE-LEVEL COMMITMENT.
• WE MAKE NO WARRANTY REGARDING ANY PROVIDER, CUSTOMER, TREATMENT, PRODUCT, USER CONTENT, RATING, OR THIRD-PARTY SERVICE, OR REGARDING THE CONDUCT OF ANY USER. THE SERVICE DOES NOT PROVIDE MEDICAL OR PROFESSIONAL ADVICE, AND ANY RELIANCE ON CONTENT IN THE SERVICE IS AT YOUR OWN RISK.
• Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you; in that case, such warranties are limited to the minimum extent permitted by law. Nothing in this Section limits any warranty or right that cannot be excluded under applicable law.

Because the Service relates to cosmetic and wellness treatments and hosts sensitive service-context fields, the following apply in addition to Sections 2 and 4.

• Not medical care; not a HIPAA covered entity or business associate. The Company is a technology platform, not a healthcare provider, and does not provide medical advice, diagnosis, or treatment. The Company is not a "covered entity" or a "business associate" under the U.S. Health Insurance Portability and Accountability Act (HIPAA), and the Service is not designed to receive, store, or transmit protected health information (PHI) governed by HIPAA. Content you enter, including provider-only notes, is treated as ordinary User Content under these Terms and our Privacy Policy, not as PHI subject to HIPAA.
• Customer acknowledgment and assumption of risk. If you are a customer, you acknowledge and agree that cosmetic and wellness treatments carry inherent risks — including allergic reactions, irritation, infection, scarring, injury, and other adverse effects — that arise from the treatment and the provider, not from the Service. To the fullest extent permitted by law, you knowingly and voluntarily assume those risks, and you release and hold the Company harmless from claims arising out of any treatment, product, or provider conduct (this release does not apply to claims that cannot be released by law, and nothing here limits the carve-outs in Section 14).
• Your binding obligation to disclose allergies and safety information to the provider. You agree, as a covenant and not merely as a recommendation, that before any treatment you will disclose your relevant allergies, sensitivities, and safety information directly to your provider, and you will not rely on the Service, on any allergy field, or on shared history alone to convey that information. Recording an allergy in the Service or sharing your history is not a substitute for telling your provider directly.
• Provider restrictions on sensitive content and provider-only notes. If you are a provider, you agree to use provider-only notes and other free-text fields only for cosmetic/wellness service records, and you will not enter medical diagnoses, treatment of medical conditions, or other protected health information that would subject the Company to HIPAA or other health-information regulation. You are solely responsible for the lawfulness of the sensitive information you enter and for obtaining any consent required to record it, and you will comply with all applicable privacy laws.

TO THE FULLEST EXTENT PERMITTED BY LAW:

• NO INDIRECT DAMAGES. THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• SPECIFIC EXCLUSIONS. WITHOUT LIMITING THE FOREGOING, WE ARE NOT LIABLE FOR: ANY TREATMENT, INJURY, ADVERSE REACTION, OR RESULT CAUSED BY A PROVIDER, PRODUCT, OR THIRD PARTY; ANY ACT OR OMISSION OF A PROVIDER, CUSTOMER, OR OTHER USER; ANY DISPUTE BETWEEN USERS; ANY ACCESS TO, USE, FORWARDING, OR RETENTION OF SHARED TREATMENT HISTORY BY A LINK-HOLDER; OR ANY UNAUTHORIZED ACCESS TO OR LOSS OF YOUR DATA OR CONTENT NOT CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
• AGGREGATE CAP. SUBJECT TO THE CARVE-OUT BELOW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO THE COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIVE HUNDRED U.S. DOLLARS (USD $500). (NOTE: THE SERVICE IS CURRENTLY OFFERED WITHOUT CHARGE; THE FIXED AMOUNT IN (B) IS INTENDED TO PROVIDE A MEANINGFUL CAP NOTWITHSTANDING THE ABSENCE OF FEES.)
• CARVE-OUT FOR LIABILITIES THAT CANNOT BE LIMITED. NOTHING IN THESE TERMS (INCLUDING THIS SECTION 14, THE DISCLAIMERS IN SECTION 13, OR THE RELEASES ELSEWHERE) EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. WITHOUT LIMITING THAT PRINCIPLE, THE EXCLUSIONS AND CAP ABOVE DO NOT APPLY TO LIABILITY FOR: (i) DEATH OR PERSONAL INJURY CAUSED BY THE COMPANY'S NEGLIGENCE; (ii) THE COMPANY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; (iii) FRAUD OR FRAUDULENT MISREPRESENTATION BY THE COMPANY; OR (iv) ANY OTHER LIABILITY THAT APPLICABLE LAW PROHIBITS LIMITING OR EXCLUDING. WHERE LAW LIMITS BUT DOES NOT BAR LIMITATION OF SUCH LIABILITY, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED.
• These limitations apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; in that case our liability is limited to the maximum extent permitted by law. The allocation of risk in this Section is an essential basis of the bargain between you and the Company.

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and licensors (the "Indemnified Parties") from and against any third-party claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or access to the Service;
• Your User Content, including any content you share via the sharing feature and any claim that it infringes or violates a third party's rights or any law;
• Your violation of these Terms or any applicable law or regulation;
• Any treatment, booking, transaction, or dispute between you and another user, including, for providers, any claim relating to the services you provide or to the warranties in Section 8B; and
• Your provision of another person's information (such as a guest's or external party's contact details) without proper authorization or consent.
• Carve-out. This indemnity does not apply to the extent a claim arises from the Indemnified Parties' own gross negligence, willful misconduct, or fraud, or to any liability that applicable law prohibits shifting to you. If you are a consumer, your indemnification obligations apply only to the extent permitted by applicable consumer-protection law.
• Procedure. We will (a) promptly notify you in writing of the claim (a delay in notice does not relieve you except to the extent you are prejudiced); (b) give you control of the defense and settlement, except that you may not settle any claim in a way that imposes any obligation or admission on, or that does not fully release, the Indemnified Parties without our prior written consent; and (c) reasonably cooperate with you at your expense. We may participate in the defense with our own counsel at our own expense, and may assume exclusive control of any matter otherwise subject to indemnification by you if you fail to diligently defend it, in which case you agree to cooperate.
• No cap. Because indemnification covers third-party claims arising from your conduct and content, the cap in Section 14 does not limit your indemnification obligations.

You may stop using the Service and request deletion of your account at any time via support@bevelure.com or in-app controls where available.

• Our rights. We may suspend, restrict, or terminate your access to the Service, or remove content, at any time, with or without notice, if we reasonably believe you have violated these Terms or applicable law, created risk or legal exposure for us or other users, or if we discontinue the Service.
• Effect of termination. Upon termination, your right to use the Service ends. We may delete or de-identify your data subject to our Privacy Policy, Section 5, and applicable law; note that accounts are soft-deleted and certain data may be retained as required by law or for legitimate business purposes. Before termination, you may export your records (Section 12A), and you should revoke any active share links you created if you no longer wish them to be viewable; we are not responsible for links you leave active.
• Survival. Provisions that by their nature should survive termination will survive, including Sections on User Content license (to the extent stated), Marketplace Disclaimer, Salon Records (Section 8A), Provider Warranties (Section 8B), Intellectual Property, Disclaimers, Allergy/Provider-Only Notes terms (Section 13A), Limitation of Liability, Indemnification, Governing Law and Dispute Resolution (Section 17), and these miscellaneous terms.

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING OR PARTICIPATE IN A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL, UNLESS YOU OPT OUT OF ARBITRATION AS DESCRIBED BELOW.

• Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Florida, USA, and applicable U.S. federal law (including, as to arbitration, the Federal Arbitration Act), without regard to conflict-of-laws principles. This choice of law does not deprive you of the protection of any mandatory consumer-protection or other law of your state or country of residence that cannot be waived by agreement; those mandatory protections continue to apply to the extent required.
• Informal resolution first. Before starting an arbitration or filing a claim, you and the Company agree to try to resolve the dispute informally. The complaining party will send a written notice describing the dispute and the relief sought to support@bevelure.com (for claims against the Company) or to the contact on file (for claims against a user), and the parties will negotiate in good faith for at least thirty (30) days. This informal-resolution period tolls any applicable limitations period. A court or arbitrator may enjoin the filing or prosecution of an arbitration or suit brought before this requirement is met.
• Binding arbitration. Except for the claims carved out below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect (the "Rules"), as modified by these Terms. The arbitration will be conducted by a single arbitrator. The seat/location is Miami-Dade County, Florida; however, for a consumer, the arbitration may proceed by telephone, videoconference, or document submission, or in person in the county of your residence, at your election to the extent the Rules allow. Judgment on the award may be entered in any court of competent jurisdiction.
• Delegation of arbitrability. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable — except that (a) the enforceability of the Class-Action and Representative Waiver below, and (b) the scope of the carve-outs for small-claims and injunctive/IP matters, are for a court to decide.
• Arbitration fees. For consumer disputes, the Company will pay the arbitration filing, administration, and arbitrator fees to the extent required by the Rules and applicable law; where not so required, the Company will pay those fees for any claim seeking USD $10,000 or less, unless the arbitrator finds the claim was frivolous or brought for an improper purpose. Each party otherwise bears its own attorneys' fees and costs, except where a statute or the arbitrator's award provides otherwise. Nothing here prevents the arbitrator from awarding fees and costs where authorized by law.
• Consumer right to opt out of arbitration. You may opt out of this arbitration agreement (including the class-action waiver as it applies to arbitration) by sending written notice to support@bevelure.com (subject line: "Arbitration Opt-Out") or to 1723 SW 2nd Ave, Unit 902, Miami, FL 33129, USA, within thirty (30) days after you first accept these Terms (or, for the arbitration provisions first added by an amendment, within thirty (30) days after that amendment's effective date). Your notice must include your name, the email associated with your account, and a clear statement that you opt out of arbitration. Opting out will not affect any other part of these Terms, and you will retain the right to litigate disputes in the courts specified below. You may not opt out on behalf of others.
• Class-action and representative waiver. To the fullest extent permitted by law, you and the Company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, private-attorney-general, or other representative proceeding. The arbitrator may not consolidate or join the claims of more than one person and may not preside over any form of a representative or class proceeding, and may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief on that party's individual claim.
• Mass / batch arbitration. If twenty-five (25) or more similar arbitration demands are submitted by or with the coordination of the same or coordinated counsel or entities, the parties agree the demands will be administered in staged batches under the administrator's mass-filing or similar procedures (or, if none, in batches of fifty (50) selected by the administrator), with a separate arbitrator and a single set of filing fees per batch, in order to promote efficiency and reduce cost. The statute of limitations and any filing-fee deadlines are tolled for demands held in later batches.
• Non-severability of the class waiver ("blow-up"). The class-action and representative waiver is a material and non-severable part of this arbitration agreement. If a court or arbitrator decides that the class-action/representative waiver is unenforceable as to a particular claim or for a particular form of relief, then the arbitration agreement does not apply to that claim or that form of relief, which will instead proceed in the courts specified below; the remainder of the arbitration agreement will continue to apply to all other claims. The other provisions of this Section 17 are otherwise severable.
• Carve-outs (always available). Notwithstanding the arbitration agreement: (a) either party may bring an individual claim in a small-claims court that has jurisdiction, so long as it stays in that court and on an individual basis; and (b) either party may seek temporary or permanent injunctive or other equitable relief in court for actual or threatened infringement, misappropriation, or violation of intellectual-property rights or for unauthorized access to or misuse of the Service or data. Seeking such relief does not waive the right to arbitrate other disputes.
• Exclusive venue; jury-trial waiver (litigation fallback). For any dispute that is not subject to arbitration — because you opted out, because arbitration does not apply to the claim, or because the claim falls within a carve-out — you and the Company agree that the dispute will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and each party consents to the personal jurisdiction of, and venue in, those courts and waives any objection of inconvenient forum. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND THE COMPANY EACH WAIVE ANY RIGHT TO A JURY TRIAL in any such proceeding. This venue and jury-trial waiver is subject to any mandatory law of your home jurisdiction that gives a consumer a non-waivable right to sue or be sued elsewhere.
• Time to bring claims. To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the claim arose, or it is permanently barred.

We may update these Terms from time to time. When we do, we will revise the Effective Date above and post the updated Terms within the Service.

• Notice and timing. For changes that are not material, the updated Terms take effect when posted (or on the stated effective date). For material changes — including any change that adds or modifies the arbitration agreement, class-action waiver, jury-trial waiver, venue, limitation of liability, or indemnification — we will provide reasonable advance notice (for example, by email to the address on file or a prominent in-app notice) at least thirty (30) days before the change takes effect, except where a shorter period is required to comply with law or address a security issue.
• Affirmative acceptance of material changes. Material changes will not apply to you based on continued use alone. We will ask you to affirmatively accept material changes (for example, via a clickwrap prompt). If you do not accept a material change, the prior version continues to govern your existing disputes, and you may decline by stopping use of the Service and, if you wish, requesting account deletion before the change takes effect. Where you have an arbitration opt-out right for newly added arbitration terms, Section 17 governs.
• Non-material changes. For non-material changes, your continued use of the Service after the updated Terms take effect constitutes acceptance of those changes. If you do not agree, you must stop using the Service and may request account deletion.
• We may also archive or make prior versions available upon request at support@bevelure.com.

The Service is operated from the United States and is subject to U.S. export-control and economic-sanctions laws, and may be subject to those of other jurisdictions.

• Compliance representation. By using the Service, you represent and warrant that: (a) you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. embargo or sanctions; (b) you are not identified on any U.S. government restricted-party or sanctions list (including the U.S. Treasury Department's Office of Foreign Assets Control (OFAC) Specially Designated Nationals list or the U.S. Commerce Department's Denied Persons or Entity List), and you are not owned or controlled by, or acting on behalf of, any such party; and (c) you will not use, export, re-export, or otherwise transfer the Service in violation of any applicable export-control or sanctions law.
• Reservation. We may suspend or terminate access where we reasonably believe use would violate these laws. You are responsible for complying with all local laws that apply to your access to and use of the Service from your location.

• Entire agreement. These Terms, together with the Privacy Policy and any additional terms you agree to, are the entire agreement between you and the Company regarding the Service and supersede prior agreements on that subject.
• Severability. Except as otherwise provided in Section 17 (which states its own severability and non-severability rules for the arbitration agreement and class waiver), if any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• No agency; no third-party beneficiaries. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and the Company, or between the Company and any provider or customer. These Terms do not create any third-party beneficiary rights, except for the Indemnified Parties' rights under Section 15.
• Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, such as natural disasters, outages of internet or hosting infrastructure, labor disputes, governmental action, or other force-majeure events.
• Web-only scope. The Service is currently provided as a web application and is not distributed through the Apple App Store, Google Play, or any other app marketplace. App-store-specific terms (such as third-party-beneficiary clauses for platform operators) therefore do not apply. If we later distribute a mobile application, additional or different terms may apply and will be presented at that time.
• Notices. We may give notice by email to the address on file or by posting within the Service. Legal notices to the Company must be sent to 1723 SW 2nd Ave, Unit 902, Miami, FL 33129, USA and support@bevelure.com.
• Headings. Headings are for convenience only and do not affect interpretation.

Questions about these Terms or the Service may be sent to:

• Bevelure LLC
• 1723 SW 2nd Ave, Unit 902, Miami, FL 33129, USA
• Email: support@bevelure.com
• Privacy/data-rights requests: support@bevelure.com
• DMCA notices: Bevelure LLC — Legal, support@bevelure.com
• Arbitration opt-out: support@bevelure.com (subject "Arbitration Opt-Out") or 1723 SW 2nd Ave, Unit 902, Miami, FL 33129, USA